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Privacy Policy

Last updated: 10 September 2026

This explains what information Shudh & Vegan collects when you use this website, order via WhatsApp, or contact us, and what we do with it.

1. What We Collect

  • Order details: name, phone number, delivery address, and email if provided, so we can fulfil and deliver your order.
  • WhatsApp conversations: messages you send us for ordering or support, kept as our record of the conversation.
  • Website usage: basic analytics (pages visited, approximate location, device type) to understand how the site is used — no sensitive personal data is collected through analytics.
  • Payment information: we do not store your card or UPI details ourselves; these are handled directly by our payment processor.

2. How We Use It

  • To process, pack and deliver your order, and to contact you about it.
  • To respond to enquiries and provide customer support.
  • To send you order-related updates (dispatch, delivery) and, only if you've opted in, occasional festival offers.
  • To improve our website and understand which products and pages are useful to visitors.

3. Who We Share It With

We share only what's necessary to complete your order: your name, phone and address with our courier partners for delivery, and payment details directly with our payment processor. We do not sell your personal information to third parties.

4. How Long We Keep It

We retain order records for as long as needed for accounting, tax and legal purposes under Indian law, and WhatsApp conversations for as long as reasonably useful for support history. You can ask us to delete non-essential data (like marketing contact details) at any time.

5. Your Choices

  • You can opt out of festival/marketing messages at any time by telling us on WhatsApp or emailing us.
  • You can ask what personal information we hold about you, and request corrections, by contacting us below.

6. Cookies

This website may use basic cookies for analytics purposes to understand site traffic. We don't use cookies for third-party advertising.

7. Security

We take reasonable steps to protect the information we hold, including limiting access to order and contact details to the people who need it to run the business. No online system is perfectly secure, but we don't store payment card details ourselves, which limits that risk significantly.

8. Changes To This Policy

We may update this policy as our tools and processes evolve. The version posted here is always the current one.

Contact Us

For any privacy-related question or request, email hello@shudhandvegan.com or message us on WhatsApp (+91 98701 06745).