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Refund & Cancellation Policy

Last updated: 10 September 2026

Because every box is handmade to order and perishable, our refund policy works differently from a typical retail return. Here's exactly where we stand.

1. Order Cancellations

  • Before your batch is made: full refund or free cancellation if you cancel within 4 hours of placing the order, or before we've started your batch — whichever is sooner. Message us on WhatsApp as soon as possible.
  • After your batch is made: since the ingredients are already committed and the ladoos are perishable, we're unable to offer a cancellation refund once production has started, except in the cases below.

2. What's Covered For Replacement Or Refund

We will replace your order or issue a full refund, no questions asked, if:

  • Your box arrives damaged, crushed, or with the seal broken in transit.
  • You receive the wrong product or quantity.
  • The product arrives visibly spoiled or past a reasonable condition to eat, given our 3-week shelf-life guidance.

To claim any of the above, message us on WhatsApp with a clear photo within 24 hours of delivery. We'll confirm a replacement (preferred, since we can dispatch a fresh batch quickly) or a refund to your original payment method within 5–7 business days of approval.

3. What Isn't Covered

  • Change of mind after a fresh, undamaged order has been delivered — since the product is perishable food, we can't resell or redistribute returned ladoos.
  • Taste or flavour preference once the product matches its description (we're happy to help you choose next time — message us before ordering if you're unsure).
  • Delays caused by an incorrect address or unreachable recipient provided at checkout.

4. Corporate & Bulk Orders

Bulk and corporate hampers (20+ boxes) require a 50% advance to confirm production. The advance is non-refundable once production has started, but is fully adjustable against a rescheduled delivery date within the same festival season if you let us know at least 3 days ahead.

5. How Refunds Are Processed

Approved refunds are issued to your original payment method (UPI, card, or bank transfer for COD orders) within 5–7 business days. If you haven't seen it after 10 business days, message us and we'll follow up with our payment partner directly.

Questions?

We'd rather resolve this over a two-minute WhatsApp chat than a form. Message us at +91 98701 06745 or email hello@shudhandvegan.com.