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Policies

Shipping Policy

Last updated: 10 September 2026

Shudh & Vegan ladoos are made fresh, in small batches, without preservatives — which means how we pack and ship them matters as much as how we make them. This policy explains what to expect from order to doorstep.

1. Order Processing

Orders placed via WhatsApp, phone or this website are confirmed once payment or a COD booking is verified. We batch-cook to order rather than holding finished stock, so most orders are handcrafted and dispatched within 24 hours of confirmation. Orders confirmed after 4 PM IST, or on a Sunday, are picked up in the next working batch.

2. Because This Is Fresh, Perishable Food

Unlike shelf-stable sweets, our ladoos contain no preservatives and are sensitive to heat, humidity and time in transit. To protect that:

  • Every box ships in a sealed, moisture-resistant inner tray with a food-safe desiccant sachet in humid months.
  • Orders travelling more than a few hours, or during peak summer, are packed in an insulated outer carton.
  • We do not hold pre-made stock for "fast shipping" — every box you receive was made within the last 1–2 days, not pulled from a warehouse shelf.
  • If a delivery is delayed by the courier beyond 5 days in transit, contact us immediately — we would rather replace the order than have you receive something past its best.

3. Delivery Timelines

  • Delhi NCR: 1–2 days after dispatch, often same-day for confirmed morning orders.
  • Metro cities (pan-India): 2–4 days after dispatch.
  • Other cities & towns: 4–7 days after dispatch, courier-dependent.
  • During Navratri and Diwali week, please allow an extra 1–2 days for courier congestion — we recommend ordering at least 5–7 days before your festival date.

4. Shipping Charges

Shipping within Delhi NCR is free on orders above ₹999, with a flat ₹60 fee below that. Pan-India shipping is calculated at checkout / shared with you on WhatsApp based on weight and distance, since insulated packaging for longer routes costs more than a standard parcel. Cash on Delivery orders carry an additional ₹50 handling fee.

5. Order Tracking

You'll receive a WhatsApp or SMS update when your order is dispatched, along with the courier's tracking link where available. For WhatsApp orders, you can simply message us for a status update at any time.

6. Service Area

We currently ship pan-India through courier partners that support ambient food handling. If your pin code isn't serviceable for a particular route, we'll let you know before confirming your order and suggest the nearest alternative.

7. Damaged, Delayed Or Incorrect Deliveries

Please inspect your box on arrival. If it's damaged, incorrect, or arrives visibly spoiled, message us on WhatsApp with a photo within 24 hours of delivery — see our Refund & Cancellation Policy for what happens next.

8. International Shipping

We do not currently ship outside India, given the perishable nature of our products.

Questions?

Message us on WhatsApp (+91 98701 06745) or email hello@shudhandvegan.com.